Highly alarming email blast citing Amazon and Synchrony Bank sparks concerns about fraud – Business Insider

  • A suspicious email blast on Monday that appeared to come from Synchrony Bank is causing alarm.
  • One email said a trial deposit had been made to an Amazon credit-builder account. Another email said action was required on an application. 
  • The messages have sparked concerns about possible fraudulent activity.
  • “Amazon is aware of a notification that was distributed by Synchrony in error to some customers,” an Amazon spokesperson told Business Insider. “They are investigating the root cause. Additional inquiries can be sent to Synchrony.”
  • In a statement sent to Business Insider after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”
  • Visit Business Insider’s homepage for more stories.

Dozens of people are reporting that they received a series of suspicious messages on Monday concerning Synchrony Bank and Amazon.

Three separate messages were sent to recipients over the course of an hour via email and text message on Monday morning, according to reports on social media and interviews with impacted customers.

The messages stated that they were sent by Synchrony Bank. The subject line of the second email reads: “A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER,” according to a copy of the message obtained by Business Insider. 

Synchrony


Business Insider


The subject line of the third email reads: “Action required on your application.” The body of the email was blank.

In a statement sent to Business Insider after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”

Amazon said it’s also aware of the issue.

“Amazon is aware of a notification that was distributed by Synchrony in error to some customers,” an Amazon spokesperson told Business Insider. “They are investigating the root cause. Additional inquiries can be sent to Synchrony.”

Laurie Voss said he recieved the emails on Monday and found them alarming.

“Because I didn’t sign up for anything and it talks about trial deposits… the whole thing looks highly alarming,” Voss said. 

He said he doesn’t have an Amazon credit-builder account, but he does have an Amazon store card. 

Many others found the messages alarming, as well, and suspected possible fraudulent activity, according to social media posts. People also reported having trouble getting through to Synchrony Bank’s customer service phone lines. 

Synchrony responded to one concerned customer on Monday, saying:

Here’s what people are saying on social media. 

 

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